Frequently Asked Questions

I forgot my password.. how do I get my account back?
Did you get locked out of your account? Can't remember your password? You can easily reset your password in order to regain access to your account. To do so, navigate to the login screen. Below the password field, click "Forgot your Password?". You will be prompted to enter the email that the account is associated with. Enter the email, and click next. If this process was successful, then you will receive a message in your email with instructions to reset your password. Log in to your email, and look for any emails sent from [email protected]. Open the email that contains the instructions to reset your password, and follow them accordingly. If done correctly, you will be able to select a new password and will be able to regain access to your account.

If you do not remember the email that your account is associated with, you never received an email, or do not have access to the associated email anymore, then open a support ticket (be sure to include your UID so we can help you regain access).


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